Skip to main content

Quality Customer Service: Our Guarantee

It is common for businesses to offer one type of service and do everything they can to ensure that that service is the best it can possibly be in order to get their name out there and attract new clients. It seems like a no brainer, right?

Well, here at South East Roofing Supplies, we offer a diverse and extensive range of different products to suit our customers needs, ready for any Trade or DIY job. Instead of limiting the services we offer, we try and hit the main bases for our slice of the industry: Roofing Supplies, Building Plastics, and Pitched Roof Windows.

Within each category we provide some of the best deals currently in the market for goods such as guttering & downpipe, soffits, fascias, roof tiles, tools, Velux windows, batten, trims, and so much more. Now there are a lot of building material suppliers across the South East, let alone the rest of England, that offer similar services which can be an intimidating thought for a lot of small business owners within the industry.

So what sets us apart? How have we managed to stand out in a sea of other businesses?

Customer service.

It is the beating heart of all industry yet so many businesses, big or small, often fall short on. Yes you might make a sale, process the order, and to top it all off, deliver the goods on time, but were you pleasant to deal with? Did you express to the customer or client that you were happy to help? Did you express that you were willing to go above and beyond to make sure that their time spent with us was positive, efficient, and worthwhile?

This is what we pride ourselves on. 

We are a small family business but we do not cut corners. We don't need to sacrifice the quality of our products or the experience of our customers in order to provide our services to the best of our ability. We provide our customers with the care that they deserve, the advice they seek, the goods they need, and anything under the sun that we can possibly provide.

This is our guarantee.

If you'd like to learn more about our company I'd recommend last week's blog post where we spoke about who we are as a company, but also as a team. 

Otherwise, check out our website where you can explore our range of products via the online shop, learn about our team, and our contact info, and more.

If you've made it this far, well done! 

Thank you for taking the time to read this and have a fantastic day!



Comments

Popular posts from this blog

The Lead up to Christmas & New Year

It's that exciting time of the year where everyone looks forward to opening the next window of their advent calendar and for us, we are excited to a new year and opportunity to do better. As the weather recently has thrown a spanner in the works for a lot of workers in the industry, it hasn't stopped people getting materials needed for the job.  This is where we come in.  No matter the weather, we will deliver building plastics and roofing supplies to our customers on time and on site. This is our guarantee and moving forward into the new year we'd like to highlight the importance of customer feedback. If there is something you feel we could improve on or something that you'd like to see from us in the new year, please let us know. There are many ways you can contact us and all of them are listed at the end of this blog post.  We thrive on the feedback given to us by our customers and take all criticism constructively. Our goal is to continue to grow, helping more and m

South East Roofing Supplies, incorporating Mid Sussex Building Plastics: Who Are We?

We are South East Roofing Supplies, incorporating Mid Sussex Building Plastics.  We are a building materials supplier based in the  Ditchling Common Industrial Estate in Hassocks, England. The family-run company was founded by Mark Pearson in  2018 with the aim of providing people from all across the South East of England with the supplies needed for setting up homes with guttering and rooves but more importantly, providing excellent customer service. Naturally, our specialty goods became plastic guttering, soffits, fascias, and similar products that were often needed when setting up guttering systems for homes and businesses. At the heart of this was the desire to provide our customers with quality customer service, a service that can be hard to find with other businesses. Our close-knit team is dedicated to providing an outstanding customer experience and with over 35 years collective experience in the roofing and building plastic supplies industry, we offer expert advice and exclusi